Support & Knowledgebase

Introduction

• Accessing your Bonuses & Upgrade Account
• Getting Started Guide - Learn How to Use Motvio?
• How to Upload a Video in Motvio?

Legal FAQs

• Copyright Law and Infringement

  • Are my videos safe from piracy?
  • Can I use someone else’s copyrighted work in my own work?
  • Can Motvio take action if someone pirates my video?
  • Can’t you just remove the infringing videos and let me have my account back?
  • Do I have to register my copyright with the government?
  • Does Motvio use Digital Rights Management (DRM) to keep people from pirating videos?
  • How do I avoid getting copyright strikes?
  • How do I have a copyright strike removed?
  • What does it mean to hold a copyright?
  • What is a copyright?
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• Fair Use

  • Does fair use apply to the background music in my video?
  • Does Fair Use give me free reign to reuse any material I want without getting permission?
  • How do Motvio moderators decide if a video qualifies as Fair Use?
  • How does Fair Use apply to parody?
  • How is fair use determined? What are the “four factors”?
  • How much of a copyrighted work can I use under fair use?
  • What do the four fair use factors mean?
  • What if I give credit to the original artists?
  • What is fair use?
  • Who decides what does and does not count as fair use?
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• Guidelines Violations

  • How do I report a spammer?
  • How does Motvio deal with violent content?
  • How does Motvio define Hateful, Harassing, Defamatory, and Discriminatory content?
  • How does Motvio determine the difference between pornography and artistic or non-sexual nudity?
  • What’s up with Motvio’s stance on marketing videos?
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• Trademark

  • Do I need permission to use another person’s trademark?
  • Do trademark owners also own the custom URL for their trademarked terms on Motvio?
  • How does Motvio handle trademark complaints?
  • What is a trademark?
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• DMCA

  • Can Motvio talk to the claimant on my behalf?
  • Does Motvio just remove accounts under the Repeat Infringer Policy without warning?
  • How do I avoid getting copyright strikes?
  • How do I avoid having my account disabled under Motvio’s Repeat Infringer Policy?
  • How do I challenge a DMCA takedown notice?
  • How do I get a claimant to withdraw their DMCA takedown notice?
  • How do I have a copyright strike removed?
  • I am fine with the video(s) being removed, I just want the strike(s) gone.
  • I received a strike but I had a license to use the song! What gives?
  • If my account is disabled under the Repeat Infringer Policy, are all my videos gone forever?
  • If my account is disabled under the Repeat Infringer Policy, can I just start over with a fresh one?
  • My account has been disabled under the repeat Infringer policy. Is there anything I can do to restore it?
  • My video was removed due to a DMCA notice, but I own all of the copyrights in the video. What can I do?
  • Video and Account Takedowns on Motvio
  • What is the DMCA?
  • When can I expect the video to be removed?
  • Why am I getting a strike now for a video I uploaded years ago?
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• Creative Commons

  • Can I search by Creative Commons licenses?
  • Can I trust the Creative Commons license applied to each video?
  • I want to use a video I saw on Motvio. Do I need permission?
  • What do the different Creative Commons licenses mean?
  • What is Creative Commons?
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Troubleshoot

• Fix how your video preview appears in social media posts
• Troubleshoot audio sync issues
• Troubleshoot color variation
• Troubleshoot Conversion Problems
• Troubleshoot Player Error Messages
• Troubleshoot uploading problems
• Troubleshoot video playback issues
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Managing and Organizing Videos

• Video Customizer

  • How to Customize your Video Appearance
  • How To Customize Your Videos Calls to Action
  • How To Customize Your Videos Email Subscription
  • How To Customize Your Videos Overlay Ads
  • How To Customize Your Videos Player Controls
  • How to Customize your Videos Thumbnail
  • Motvio Customizer - Roll Actions
  • Visibility and Privacy
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• Video Settings

  • How To Customize Your Videos - Motvio Video Settings
  • Motvio Settings - Create Video Players for your Collections

• Analytics

  • Analytics - Overview
  • Motvio Analytics - A/B Split Testing and Experiments
  • Motvio Analytics - Introduction & Getting Started
  • Motvio Analytics Engagement
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• Collections

  • Creating & Managing your Motvio Collections

• Teams

  • Setup Teams & Invite Members on your Team

• Agency

  • Learn to use Agency Plan & Create Clients

Billing and Membership

• Membership Plans

  • Articles coming soon

• Billing and Purchases

  • Articles coming soon

• Account Settings

  • Articles coming soon

• Getting Help

  • Articles coming soon

Uploading to Motvio

• Uploading Basics

  • Preparing to upload
  • Upload Quota and Total Storage Limits

• Uploading / Conversion Problems

  • Troubleshoot uploading problems

Embedding and Sharing Videos

• Embedding Videos

  • Accessing and editing embed codes
  • Bandwidth on Motvio
  • Playback Speed Controls
  • Using Player Parameters
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• Sharing Videos

  • Adding videos to email
  • Publishing to social media

Watching Videos

• Playback

  • Determining playback resolution
  • Inline Playback on Mobile
  • Playback quality and buffering issues
  • Troubleshoot audio sync issues
  • Troubleshoot color variation
  • Troubleshoot Player Error Messages
  • Troubleshoot video playback issues
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• Mobile and TV apps

  • Motvio mobile site

• Browsing Motvio

  • Comments
  • Discovering videos on Motvio